Customer Service

Customer Service

Our team of experts is available to answer all your questions

Vivid Select Limited Hong Kong
DPMS Category A Registrant No. A-B-25-08-09697

LEGAL ADDRESS
New Mandarin Plaza, Office 704, 7/F., Tower A,
14 Science Museum Road, TST East, Kowloon, Hong Kong

Customer Care & Concierge

At Tria Causa, our relationship with you is a journey that begins the moment you welcome one of our creations into your life. We are dedicated to ensuring that your jewelry remains a timeless source of joy, preserving its brilliance for generations to come.

1. The Tria Causa Warranty

A commitment to excellence and craftsmanship. Every Tria Causa piece is covered by a 6-month Limited Manufacturing Warranty.
  • Coverage: Confirmed defects in craftsmanship or metalwork.
  • The Nature of Earth: As we work with natural, untreated treasures, inherent characteristics (inclusions) are part of their unique story, not defects.
  • Preserving Integrity: Repairs or resizing by third-party ateliers will conclude the warranty period to ensure the structural integrity of our work.

2. Lifetime Care & Maintenance

  • Complimentary Radiance: Professional ultrasonic cleaning and prong inspection at our boutique.
  • The Restoration Suite: A Premium Maintenance Package for full restoration, including deep cleaning and updated laboratory reports.
  • Logistics & Security: All shipping, insurance, and transit-related fees for maintenance are managed by the client.

3. Bespoke Service

  • The Art of Visualisation: Complimentary technical 3D High-Definition modeling for your bespoke project.
  • Timeline: Crafting a bespoke legacy takes between 3 to 8 weeks.

Frequently Asked Questions

Tria Causa Jewelry Creation
Safety & Trust
Yes. Tria Causa is an officially registered Category A dealer in Hong Kong (No. A-B-25-08-09697). Every shipment is fully insured.
General & Brand
We work exclusively with 100% natural gemstones, hand-selected from our private collection. We do not use lab-grown or synthetic materials.
Absolutely. Every significant gemstone is accompanied by a report from a reputable independent laboratory (GRS, GIA, or Lotus).
Bespoke & Design
Typically between 3 to 8 weeks, depending on the complexity of the design and sourcing.
Yes, our studio transforms your ideas into professional 3D models for your approval.
Yes, we provide complimentary laser engraving for most bespoke rings.
Sizing & Care
Most rings can be resized, except for certain designs like full eternity bands.
Use warm soapy water and a soft brush. Avoid harsh chemicals and store pieces separately. For detailed care instructions, please visit our maintenance tips page.
Shipping & Logistics
Yes, we ship worldwide via fully insured secured couriers like FedEx or DHL.
Most international shipments are subject to local taxes, which are the responsibility of the recipient.
You will receive a confirmation email with a tracking number once dispatched.
Returns & Warranty
Bespoke and personalized pieces are final sale and non-refundable. For more details on our shipping and returns, please refer to our delivery terms.
Manufacturing defects in metalwork. It doesn't cover accidental damage or loss of stones.

Welcome to tria causa

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Thank you!

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